Frequently Asked Questions (FAQ)

1. What payment methods do you accept? ▸
We accept multiple payment methods including Cash on Delivery (COD), Bank Transfer, JazzCash / EasyPaisa.
2. What is the delivery time? ▸
Our standard delivery time within Pakistan is:
Major Cities: 2–4 business days
Other Cities / Towns: 3–7 business days
3. What are the delivery charges? ▸
Shipping charges depend on your location and order weight. The exact fee is automatically calculated at checkout.
4. Do you offer Cash on Delivery? ▸
Yes, we offer Cash on Delivery on most products.
5. Can I cancel my order after placing it? ▸
Yes. If your order has not been shipped yet, you may contact our support team to cancel it.
6. Do you offer returns or exchanges? ▸
Yes, we offer returns and exchanges:
• Damaged product → Free replacement
• Wrong item received → Exchange
• Change of mind → Terms apply

Please refer to our Return Policy for more details.
7. What should I do if my parcel arrives damaged or incorrect? ▸
If your product arrives damaged or incorrect:
• Record a video proof of the parcel
• Send it to us within 24 hours
We will provide a free replacement or exchange.
8. How can I track my order? ▸
After your order is dispatched, you will receive a tracking ID and courier tracking link via SMS, WhatsApp, or Email.
9. Are your products original? ▸
Yes, we provide 100% genuine products. We do not sell fake or replica items.
10. What are your customer support hours? ▸
Our support hours are Monday to Saturday, 10:00 AM – 8:00 PM.
WhatsApp: +92 319 4229248
11. Do you offer nationwide delivery? ▸
Yes, we provide nationwide delivery to all cities and towns in Pakistan.
12. Can I open the parcel before paying? ▸
Open-parcel service depends on courier availability. However, you can still request a return or exchange after receiving the product.